Shipping policy

Luminige not only offers a wide range of chandeliers and Pendant Lighting in a variety of styles, but also offers a thoughtful shipping service. These are the following questions that customers should know about shipping, and we hope that this information will help you to eliminate doubts and improve your shopping experience.

Shipping Regions

1. Countries that support logistics and transportation

North America: USA, Canada, Mexico
Europe: Albania, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom (UK).
Asia and Oceania: Australia, Hong Kong, Indonesia, Israel, New Zealand, Japan, Kuwait, Lebanon, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, United Arab Emirates (UAE).

2. Shipping to the United States

For our customers in the United States, we offer reliable shipping services to all 50 states, including Hawaii and other U.S. territories. Whether you reside in the contiguous states or on the beautiful islands of Hawaii, Puerto Rico, Guam, or any other U.S. territories, you can take advantage of our convenient shipping options. Rest assured, your orders will be delivered securely and promptly to your doorstep.

3. Countries that do not support logistic transport

Unfortunately, the following countries and regions are temporarily not supported for shipping: Africa, South America, Central America and India, Ukraine and Russia, where all items are not eligible for shipping due to shipping companies, customs restrictions or other factors.

Note: Before placing an order be sure to understand whether your area can support logistics transport. If your shipping address is not shown above, please feel free to contact us at hello@luminige.com

Shipping charge

In general, We offer free shipping on orders over $500 within the United States. Note that if the shipping destination is a remote island in the United States, we will need to add an additional shipping charge. If you are unsure of the shipping cost for your location, please contact us. For orders under $500, the shipping charge is $60 per order. This also applies to orders from other supported regions and countries around the world as mentioned above.

Shipping Time 

If you have any question about the shipping time, please feel free to contact us！

Expedited Shipping

We value your satisfaction and understand the importance of timely deliveries. As such, we are pleased to offer expedited shipping options for most items upon request. When you choose expedited shipping, we will prioritize your order, ensuring it reaches your destination promptly.

1. Estimated Shipping Time

Under our expedited shipping service, most orders are expected to reach their destination within 2-7 business days. 

The shipping will be facilitated through reputable carriers like DHL, FedEx, or UPS, which are known for their efficient delivery services.

2. Expedited Shipping Fee and Cost 

To inquire about the expedited shipping fee and associated cost for your order, kindly reach out to us at hello@luminige.com. Our team will promptly respond to your inquiry and provide you with a detailed quote. Please note that the expedited shipping fee is subject to change based on the destination, weight of the items, and other relevant factors. We will always strive to offer competitive pricing and transparent information regarding the shipping costs.

For any further details or clarifications regarding expedited shipping, please do not hesitate to contact us at the email address mentioned above. Our customer service representatives are available to assist you and ensure a smooth and efficient shipping experience.

Shipping Methods

Common shipping ways: DHL/UPS/FedEx/Special Line/Ocean shipping

Shipping Tax

Please be aware that import taxes, duties, and any related customs fees are not included in the order total and may be imposed upon the package's arrival in the destination country or region. The specific fees are determined by the customs office of the destination.

As the recipient of the package, it is customer's responsibility to pay these fees and taxes, and our company cannot be held accountable for them. For more information on applicable charges, we advise you to contact your local customs office.

Additionally, please ensure that you check your local postal regulations for any restrictions on certain items. We cannot be held responsible for items that are not accepted by a particular country or region due to local regulations.

If you have any further inquiries or concerns regarding import taxes and customs fees, please don't hesitate to reach out to us. We are here to assist you.

Order Tracking

After your purchase has been shipped, we will promptly send you a shipping confirmation email. This email will include a tracking link, enabling you to monitor the status of your shipment.

If you have chosen economy shipping, you can track your order by visiting our order status page or directly on the courier's website. Simply use the provided tracking information to stay updated on the delivery progress of your package. If you encounter any issues or have further questions about your shipment, please don't hesitate to contact us for assistance. We are here to ensure a smooth and hassle-free delivery experience for you.

Cancellations

Our cancellation policy has been revised to better serve our valued customers at Luminige. Please review the following updates:

1. Cancellation Period: You can request a cancellation of your order within 2 business days from the date of your purchase.

2. Shipped Orders: Unfortunately, we cannot process cancellations for orders that have already been shipped. Once the items have been shipped, the cancellation option is no longer available.

To request a cancellation, please follow these steps:

1. Contact us at hello@luminige.com with your cancellation request.

2. Provide the following information in your email:

• Order number
• Reason for cancellation (optional but helpful for us to improve our services)

3. Cancellation Confirmation: If your cancellation request is successful, we will notify you within 12 hours to confirm the cancellation.

If you have any questions or require further assistance, feel free to reach out to our customer support team at hello@luminige.com. We are here to help!

Contact Information

Email: hello@luminige.com
Phone:+86 15926313156