Frequently Asked Questions
We believe that many customers will encounter many questions in the process of understanding and purchasing our products. In order to better serve our customers, we answer them according to the following categories of common questions, and hope they will be helpful to you.
Product & Order
1) Is offline wholesale supported?
Yes, we do support offline wholesale, but kindly note that the minimum order quantity for lighting fixtures is 10 pieces. The wholesale pricing differs from the prices listed on our online store, as we offer maximum discounts based on the quantity and specific wholesale products our customers require. For payment, we typically process transactions through offline bank cards, and a partial deposit is required. If you are interested in exploring wholesale options, please feel free to contact us at hello@luminige.com for further inquiries.
2) Can modifications be made to the original fixtures?
Absolutely! We understand that each customer's house may have unique requirements, and we gladly support product customization to suit specific environmental conditions. However, please keep in mind that customizing a product may result in a price adjustment from the original product.
3) How do I place a custom order?
To place a custom order, please provide us with your email address, and we will generate a proforma invoice for you. Once you complete the purchase through the provided payment link, we will promptly initiate the preparation process. For more detailed customization needs, we kindly request you to communicate with us via email.
4) How can I adjust the height or cables?
To adjust the height of the cable, press the locking pin and hold it in place. Then, simply pull or push the cable to your desired length.
5) How do I determine the ideal fixture height?
Please share with us the height from the ceiling to the floor or provide a design drawing if available. Generally, we recommend leaving a clearance of 78.7 inches (approximately 2 meters) below the fixture to ensure it doesn't obstruct headspace while walking underneath.
Discount
1) Do you have any special incentives for wholesalers or interior designers?
Absolutely! We value our industry partners and are pleased to extend exclusive discounts to approved members, including designers, architects, and contractors. Moreover, for bulk orders, we offer enticing special discounts. To avail these benefits, simply reach out to us via email.
2)Can I get more discounts if I buy multiple items？
Certainly! We'd be delighted to accommodate your request for more information. Kindly provide us with details about the items and quantities you wish to purchase, and we will make every effort to offer you attractive discounts.
3) As a designer, I'm interested in establishing a trading account with your store. How can I proceed?
Thank you for your interest in partnering with us! Creating a trading account is simple and easy. You can either share your company information directly with us or complete a trade application form. We'll promptly review and approve your account, enabling you to enjoy the benefits of our collaboration. Looking forward to working with you!
Returns&warranty
1) How long is the warranty period for your products?
We provide a comprehensive four-year warranty for all purchases made from our store. Within this warranty period, we guarantee to send replacement accessories for any item that experiences faults or damages, excluding those caused by human error.
2) Am I able to return products if I am not satisfied with them?
Absolutely! We offer a hassle-free product exchange or return policy within 30 calendar days from the date of receiving the lighting fixture. Should you require more information or have any questions, please don't hesitate to reach out to us. You can find further details in our return policy section for more specific information.
Shipping
1) How soon will the lighting fixture arrive after I make a purchase?
Please take a moment to carefully review our shipping policy. Typically, our order processing time ranges from 1 to 3 business days, and the shipping time to your address may vary from 3 to 12 business days. However, certain conditions, such as out-of-stock items, custom fixtures, oversized items, or shipments from our China factory to the USA, may influence the delivery timeframe.
2) What if I require expedited shipping?
If you need expedited shipping, we can certainly accommodate your request. Expedited shipping options are available, and the associated charges may vary based on the specific product and shipping destination. For more information on expedited shipping charges, please feel free to contact us via email.
3) How can I track my orders?
Rest assured, we will keep you informed throughout the shipping process. Once your order is dispatched, we will send you an email notification. Our dedicated team closely monitors the shipping progress until you receive your package. If you wish to track your order's status and obtain the tracking number, simply reach out to us at hello@luminige.com, and we will provide you with the tracking information.